SNAP to It and Read This Helpful Book Before Your Competitors Do

Jill Konrath's latest book, SNAP Selling: Speed Up Sales and Win More Business with Today's Frazzled Customers, is an indispensable resource that instructs readers on how to be successful with today's "frazzled" decision makers.  Packed full of straightforward and simple concepts, this timely and relevant book provides superior sales advice helping to shorten the sales cycle.

Jill Konrath, author of Snap Selling The title is based upon the acronym SNAP which reminds us that our interactions with our prospects need to be Simple, iNvaluable, Aligned and Prioritized.  

  • Simple, as we have a vital role to play in helping our prospects deal with the complexities that surround the decision-making process 
  • iNvaluable, due to a fast-paced world where it’s difficult for prospects to differentiate vendor offerings 
  • Aligned, because we should remain focused on the things that really matter to our prospects, and 
  • Prioritized, because if we’re not dealing with issues that are urgent, we’re irrelevant to our prospect.  

The four factors listed above are important throughout three key phases of the prospect's decision-making process.  Konrath describes the three phases as follows:

  1. The first decision is to allow us access, during which our prospect moves from oblivious (no interest in connecting) to curious (agreeing to a conversation).
  2. The second decision is to initiate change,  helping the prospect move from complacent (will listen to ideas) to committed (they have concluded that the status quo is unacceptable).
  3. The third decision is to select resources, which will help our prospect move from open (they are considering their options) to certain (they have made their choice).  

Konrath's concluding advice is to "realize that you are the biggest differentiator of all.  Become an expert. Know your customer's business and marketplace trends as well as they do.  Constantly be thinking about how to help customers reach their goals.  Competitors can create copycat products and services overnight, but no one can replicate you and your brain.  Your ability to provide a continuous stream of fresh ideas, insights and information to corporate buyers will make you irresistible, invaluable, and ultimately, indispensable."

Donna Dilley is a business etiquette consultant based In Roanoke, Virginia.  She writes a business etiquette column for Valley Business FRONT.

Handshake 2.0 thanks Nick Owen of Portfolio / Penguin for the gift of a review copy of Snap Selling.

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MEDCottage Prototype Unveiling on July 19 in Roanoke, Virginia


  1. Thanks for the excellent review of SNAP Selling. In today’s crazy-busy world, it is so difficult for sellers to capture and keep the attention of frazzled prospects. They have so little time and they’re being pulled in a 100 directions all at once.

    My goal in writing the book was to give sellers the tools they need to succeed in this challenging business environment. What we learned before is no longer effective.

    Hopefully when people read it, they’ll walk away with numerous fresh ideas they can use immediately.

    And, more importantly, they’ll see the opportunities that exist for them to stand out from the crowd and make a huge impact.

    Jill Konrath
    Author, SNAP Selling & Selling to Big Companies

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